Texas Self Storage Association | Legal Resources & Legislature Information

Texas Self Storage Association Proudly Presents:

January 24, 2008 in Austin, Texas

THANK YOU FOR ATTENDING!
Location/Date • Meet the Speaker

Get the competitive advantage you need to survive!
In today’s customer-oriented business environment, and especially in a tough business climate, “people skills” are critical for personal and organizational success. How you handle your customers can directly affect your individual goals as well as your team’s and company’s performance. This fun, high-energy class has multiple benefits. Learn the skills you need to communicate professionalism, market your property, enhance customer relationships and secure an overall competitive advantage through customer service excellence!

Your Tools for Survival:

Ensuring repeat business
Knowing what customers expect
Earning your customers’ respect
Managing stressful situations
Using people skills to communicate professionally
Increasing your efficiency
Responding appropriately and finding solutions

Meet the Speaker

Speaker Carol Krendl is the President of SkilCheck, Inc. and vice president of Excellence in Management Group, Inc. Specializing in consulting, training, sales evaluations, auditing and management services, Krendl has authored many articles for the Mini-Storage Messenger, Self-Storage Journal, Inside Self-Storage, and Directions. Krendl began her career in 1984 as a trainer for National Self Storage, one of the nation’s largest self storage operations. She developed the curriculum for the first training school in the industry, which trained over 200 self storage managers. An expert in the area of management and customer service, she is currently managing 22 storage sites and has six under construction. Fees: $179 (first person), $169 (additional from same company). Non-members add $100 to all fees; no additional-person discounts for non-members.

Event Information

Seminar date: January 24, 2008
9:00 a.m. to 4:00 p.m.
Hotel: Austin Marriott South
4415 South IH-35 • Austin, TX 78744
Room rate: $135 single/double plus tax
Reservations: Call (512) 441-7900 and ask for
“in-house reservations” or call
(800) 228-9290 and refer to group code TSSTSSA.
Parking: Complimentary
Airport transportation:
Complimentary shuttle for overnight guests

The seminar will be held from 9:00 a.m. to 4:00 p.m., with on-site check-in beginning at 8:00 a.m.
Lunch, breaks, and materials are included. Enjoy the event!
Contact TSSA at 888-259-4902 if you have any questions, or e-mail emathews@txssa.org