If you’re in the self-storage business, chances are you either own a facility or manage one. That’s why we’ve designed M.O.S.T. to deliver a one-two punch in one dynamic day. Two separate tracks will focus owners and managers on the specific training each group needs to get the M.O.S.T. from this information-packed training. While managers zero in on collections; leasing and phone skills; and handling those “challenging” tenants, owners will delve into keeping profits up and costs down; pricing and marketing; and employee hiring, compensation and motivation.  

What makes M.O.S.T. especially exciting and unique? All participants may attend any training “module,” so you customize your learning experience! (The only exception: The employment-related module is open only to facility owners, and to supervisors with written and signed permission - in advance of the event - to attend that session. But other than that, no matter your job title, the day is yours to create your own program!). 

Your six training modules are: Pricing and Marketing; Keeping Costs Down and Profits Up; Collections; Leasing and Phone Skills; Customer Service and Handling Challenging Customers; and Employee Hiring, Motivation and Compensation. You’ll get to choose three, for a training program you build!

At the end of M.O.S.T., Owners will know:
•  When to raise rents, when to lower them and when to leave them alone
•  How to generate more prospect calls and visits to the facility
•  How to keep profits up and costs down
•  How to find, hire, motivate, and compensate the best managers...and so much more

Managers and Assistant Managers are critical to operational success in storage. They’ll leave this event ready to:
•  Take the eight most critical steps to “closing the deal”
•  Train their tenants to abide by facility policies
•  Develop a collections system that works for them
•  Turn a customer problem into a “remark-able” experience...and a day’s worth more 

Dallas
Date: September 17, 2008
Time: 9:00 a.m. to 4:00 p.m.
Venue: Holiday Inn Select Love Field
3300 W. Mockingbird Lane
Dallas, TX  75235

Registration Fees for Dallas:
$129 ($119 for additional people from the same company).
Non-members add $100. 
Pre-registration is now closed. Please register onsite.

Cancellation policy: Cancellations sent to TSSA in writing five or more days before the event can receive a refund, minus $25.  Substitutions are welcome, for no fee.
Enjoy the event!
Contact TSSA at 888-259-4902 if you have any questions, or e-mail emathews@txssa.org

From the Houston event on March 26:

From the San Antonio event on June 25:

"Great service from the TSSA team; everyone was very nice and friendly.  The employment section was very well done and made the day."

Don Clauson (Lockaway Self Storage, 10 facilities statewide)

"TSSA speakers always accomodate attendees by providing time for questions and answers, and they are always generous with helpful tips and information." 

Sarah Hamilton (Access Storage, Boerne)

This was my first workshop.  I think it was well done and I look forward to networking with other members I met.  Thank you for holding this event." 

Jim Briggs (Big & Safe Self Storage, Leander)