If you’re in the self-storage business, chances are you either own a facility or manage one. That’s why we’ve designed M.O.S.T. to deliver a one-two punch in one dynamic day. Two separate tracks will focus owners and managers on the specific training each group needs to get the M.O.S.T. from this information-packed training. While managers zero in on collections; leasing and phone skills; and handling those “challenging” tenants, owners will delve into keeping profits up and costs down; pricing and marketing; and employee hiring, compensation and motivation.  

What makes M.O.S.T. especially exciting and unique? All participants may attend any training “module,” so you customize your learning experience! (The only exception: The employment-related module is open only to facility owners, and to supervisors with written and signed permission - in advance of the event - to attend that session. But other than that, no matter your job title, the day is yours to create your own program!). 

Your six training modules are: Pricing and Marketing; Keeping Costs Down and Profits Up; Collections; Leasing and Phone Skills; Customer Service and Handling Challenging Customers; and Employee Hiring, Motivation and Compensation. You’ll get to choose three, for a training program you build!

At the end of M.O.S.T., Owners will know:
•  When to raise rents, when to lower them and when to leave them alone
•  How to generate more prospect calls and visits to the facility
•  How to keep profits up and costs down
•  How to find, hire, motivate, and compensate the best managers...and so much more

Managers and Assistant Managers are critical to operational success in storage. They’ll leave this event ready to:
•  Take the eight most critical steps to “closing the deal”
•  Train their tenants to abide by facility policies
•  Develop a collections system that works for them
•  Turn a customer problem into a “remark-able” experience...and a day’s worth more 

Some comments from the Houston event on March 26:

San Antonio
Date: June 25, 2008
Time: 9:00 a.m. to 4:00 p.m.
Venue: Hilton San Antonio Airport
611 NW Loop 410
San Antonio, TX  78216

Room Reservations: For a special room rate of $99 on the night of June 24, please call (210) 340-6060, ask for “in-house reservations” and refer to the Texas Self Storage Association room block. Please reserve prior to June 9, 2008 to ensure this room rate.

Registration Fees:
Early registration for one person is $119, and $109 for additional people from the same company.  Regular and onsite: $129/$119.  Non-members add $100. 
Click here to register
Last day to take advantage of special early registration rates: June 13, 2008 by 5:00 p.m. 

Lubbock
Date: July 16, 2008
Time: 9:00 a.m. to 4:00 p.m.
Venue: Embassy Suites Hotel Lubbock
5215 South Loop 289 at Slide Road
Lubbock, TX  79424

Room Reservations: For a special room rate of $135 on the night of July 15, please call (806) 771-7000, ask for “in-house reservations” and refer to the Texas Self Storage Association room block. Please reserve prior to June 30, 2008 to ensure this room rate.

Registration Fees:
Early registration for one person is $119, and $109 for additional people from the same company.  Regular and onsite: $129/$119.  Non-members add $100. 
Click here to register
Last day to take advantage of special early registration rates: July 3, 2008 by 5:00 p.m.

Dallas
Date: September 17, 2008
Time: 9:00 a.m. to 4:00 p.m.
Venue: Holiday Inn Select Love Field
3300 W. Mockingbird Lane
Dallas, TX  75235

Room Reservations: For a special room rate of $112.95 on the night of September 16, please call (214) 357-8500, ask for “in-house reservations” and refer to the Texas Self Storage Association room block. Please reserve prior to September 3, 2008 to ensure this room rate.

Registration Fees:
Early registration for one person is $119, and $109 for additional people from the same company.  Regular and onsite: $129/$119.  Non-members add $100. 
Click here to register
Last day to take advantage of special early registration rates: September 5, 2008 by 5:00 p.m. 

Cancellation policy: Cancellations sent to TSSA in writing five or more days before the event can receive a refund, minus $25.  Substitutions are welcome, for no fee.
Enjoy the event!
Contact TSSA at 888-259-4902 if you have any questions, or e-mail emathews@txssa.org