- Ensuring repeat business
- Knowing what customers expect
- Earning your customers’ respect
- Managing stressful situations
- Using people skills to communicate
professionally
- Increasing your efficiency
- Responding appropriately and finding
solutions
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Meet the Speaker
Speaker Carol Krendl is the President of SkilCheck, Inc. and vice
president of Excellence in Management Group, Inc. Specializing in
consulting, training, sales evaluations, auditing and management
services, Krendl has authored many articles for the Mini-Storage
Messenger, Self-Storage Journal, Inside Self-Storage, and
Directions. Krendl began hercareer in 1984 as a trainer for
National Self Storage, one of the nation’s largest self storage
operations. She developed the curriculum for the first training
school in the industry, which trained over 200 self storage
managers. An expert in the area of management and customer service,
she is currently managing 22 storage sites and has six under
construction. Fees: $159 before and on January 14, $179 after (first
person), $149/$169 (additional from same company). Non-members add
$100 to all fees; no additional-person discounts for non-members. |
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Event Information |
Seminar date:
January 24, 2008
9:00 a.m. to 4:00 p.m.
Hotel: Austin Marriott South
4415 South IH-35 • Austin, TX 78744
Room rate: $135 single/double plus tax
Reservations: Call (512) 441-7900 and ask for
“in-house reservations” or call
(800) 228-9290 and refer to group code TSSTSSA.
Parking: Complimentary
Airport transportation:
Complimentary shuttle for overnight guests
Early seminar registration cutoff: January 14, 2008 |
The seminars will be held from
9:00 a.m. to 4:00 p.m., with on-site check-in beginning at 8:00 a.m.
Lunch, breaks, and materials are included. Enjoy the event!
Contact TSSA at 888-259-4902 if you have any questions, or e-mail
emathews@txssa.org |
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