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Resident Manager - Rockwall, TX

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  1. William Slaughter
    William Slaughter avatar
    1 posts
    08 Jun 2016
    14 Nov 2016
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    Job Posting and Description for Resident Manager of Self Storage Facility

    Resident Manager – Dallas/Rockwall, TX

    If you are a person that enjoys a fast paced, challenging work environment and are committed to being successful and providing excellent customer service, this is a great opportunity to join a fast growing family business.
    We are a local Texas-based company specializing in self-storage and we appreciate our customer’s business and strive to offer the best customer service possible. It is our goal to make each experience a pleasant one by providing affordable, convenient and secure self-storage units and RV spaces.
    We have a need for Self-Storage Managers (1 Facility Manager and 1 Relief Manager) with 2+ years of storage/retail experience who possess excellent customer service and communication skills to join our dynamic team in either Dallas or Ft Worth. You will receive the training needed to excel in one of the fastest growing industries and can be part of a fast growing family business that rewards your hard work in managing a self-storage facility.
    The Resident Manager will live on-site in an apartment provided by the company and oversee the daily operations of the facility. We are seeking individuals who are ambitious, process focused and professional to manage the facility as if it were their own. We place great emphasis on friendly, professional managers and our commitment to clean, secure, and well maintained facilities. Our full-time Resident Managers are responsible for the daily operations of their facility and report to the owner of the company.  
    Job Description:
    Responsible for phone, internet and walk-in inquiry conversions - Renting Storage Units 
    Collecting Payments 
    Making Collection Calls 
    Maximizing Occupancy and Rents
    Maximizing Revenue and Overseeing all aspects of the operation of the facility
    Responsible for recommendations and implementation of local marketing initiatives
    Marketing to local businesses and apartment managers
    Responsible for customer service (rentals, payments, sales and customer issues)
    Ability to be driven by performance goals
    Responsible for maintaining customer files and auction statuses
    Responsible for maintaining and improving facility appearance
    Responsible for daily walkthrough of our facility
    Responsible for daily bank runs/deposits
    Light to heavy maintenance and clean-up work required
    Responsible for cleaning units and interior buildings
     Self-Storage management experience a plus
    We want our Facility Manager to be a confident leader who exhibits:
    + A positive, friendly and assertive personality
    + Ability to negotiate rental rates with potential customers
    + Pride of ownership in the self-storage facility
    + Strong verbal and written communication skills
    + A customer service driven attitude
    + High energy and enthusiasm for taking charge of a self-storage facility
    + The desire to be part of a fast-growing and team-oriented company
    + Strong computer skills with an ability to learn new programs quickly
    + A problem solving and solutions driven mindset
    + Ingenuity and creative thinking
    + Assertiveness, confidence, and the ability to take control of challenging situations
    + General knowledge of painting, construction, plumbing, and electrical connections
    + Knowledge of general home maintenance and landscaping
    + Excitement about learning new skills and working in a fast-paced, ever-changing environment
    + Ability to Improve the overall curb-appeal of the facility to keep it clean, fresh and uncluttered
    + Ability to improve the landscaping around the facility
    + Ability to manage third-party contractors hired for various capital improvement projects
    Total Compensation for the Facility Manager AND Relief Manager includes:
    + FREE HOUSING available with all utilities provided at no cost
    + Salary based upon hourly wages.
    + Very Generous bonus compensation plan
    *Health insurance, benefits and mileage allowance NOT offered

     Job Qualifications:
    Must be eligible to work in the United States
    Must have a valid driver’s license and reliable transportation
    Must have a High School Diploma/GED equivalent and at least two years of related experience (sales/customer service/leasing/rentals)
    Must be a team player and have strong leadership skills
    Must be profit driven
    Proficient with computers: Word, Excel, Internet
    Job requires constant movement and must be able to lift and move 35 lbs. regularly and occasionally up to 50 lbs.
    Must have clean employment history, criminal history, driving record and drug test


    Sitelink experience is a plus!
    Say you saw this on TSSA.
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