Asking the Right Questions: Identifying Your Customer's Needs

Jun 24, 2014

Featuring Carol Krendl, Self-Storage Expert & CEO, SkilCheck Services

One of TSSA’s most popular speakers returns!
How many times per day do you get a call asking how much is the rent for a 10 x 10 unit? What do you do if someone is just price-shopping, and not interested in hearing about the features and benefits of your facility? You know you’re supposed to engage them in a conversation to gather more information about their needs, but you’re still not sure how. This webinar can help! Industry veteran and customer service expert, Carol Krendl, shares her step-by-step process to qualify a customer in a simple and easy way.

  • Learn to ask the right questions to qualify customers quickly (you’ll hear examples of this type of call)
  • Discover how, and when, to use open and close-ended questions
  • Pick up tips to quote the correct size
  • Understand why the qualifying stage is so important in giving a great sales presentation

Non-Members Order the Archived Webinar Here