Shannon Charbonneau, XPS Solutions
Aubrey, TX
Shannon is the Vice President of Client Solutions for XPS Solutions, a third-party vendor for call center services specifically for the self-storage industry. She joined XPS Solutions as a Client Relations Manager, and during the last 12 years with her transition to Vice President of Client Solutions the company has more than doubled in size and now has an entire team for client relations.
Her focus is specifically on integrating the technologies available in our industry with the need for a personal touch to maintain a positive user experience for all involved. She also focuses on the specific needs of the industry to help tailor the product offering to what is needed to best support clients.
Prior to the self-storage industry, she was in the security industry (physical—for example, surveillance systems for airports, casinos, etc.). She feels blessed by the opportunity to work with everyone from single facility owner operators to CEOs of multi-national corporations and has learned from every one of those experiences.
Shannon has been invited to speak and host round tables at events in addition to writing articles and blogs. XPS is a proud supporter of StorageGives and Shannon has personally served in leadership for a ministry called Celebrate Recovery for over a decade at multiple locations as both Ministry Leader and Training Coach. She travels to different groups to speak about the ministry and her personal experience, and also to teach both at the group level and at the leadership level (training the trainers, so to speak).
Shannon’s goals for TSSA:
1. Provide a team of dedicated people to listen to and address the myriad needs in our industry.
2. To help members find contacts in every area of their business to help make them successful.
Candidate’s statement: “I would like to see our industry continue to move forward with technological support and advances. While some of the operators have embraced that, there is still a subset of people who rely on the "old" ways. This could be out of fear, lack of funding, etc., but I truly believe that education, and the fact that the self-storage industry has been by far the most open with sharing information with one another that I have ever seen, can help even the most fearful move forward!”