You're about to buy your first self-storage facility. Now it's time to enter the scary territory of closing on the transaction and actually owning the asset. Even if you've already purchased your facility, you can learn from the successes and mistakes of our experienced presenters.

During the webinar, this experienced panel will speak to the cyclical nature of self storage, how they’ve weathered these cycles and the critical operational decisions you’ll need to be prepared to make.

Developing RV and boat storage is similar to self storage, but there are also key differences. Join an active developer for an in-depth look at the process of building an RV and boat storage facility. 

Welcome to the self-storage industry! Join us to learn best practices as a facility manager to get you on the right track to learning, growing and excelling in the self-storage industry.

Working with tenants can be challenging, especially when it comes to implementing rate increases and communicating with delinquent tenants. Conflict is inevitable, but by making subtle adjustments to your communication style and utilizing steps to help with conflict resolution, you can build and maintain positive relationships with your tenants.

As a manager, you work with people all day long. Whether you're answering the phone, welcoming tenants into your office or handling maintenance concerns, customer service is key to building a positive rapport and providing the ultimate customer experience. Join us to discuss strategies to improve your customer service skills and how to not only resolve common issues, but also how to avoid them in the future.