Shannon Charbonneau, XPS Solutions
Aubrey, TX
Shannon Charbonneau is the vice president of client solutions for XPS Solutions, a leading third-party provider of call center and remote management services tailored specifically for the self-storage industry. For more than half of the company’s 25-year history, Shannon has been a key driver of growth and innovation, helping XPS serve thousands of independent self-storage owners and operators nationwide.
She joined XPS 14 years ago as a client relations manager and has played a pivotal role in shaping the company’s client success strategy. Under her leadership, XPS has more than doubled in size and established a full-scale client relations team to meet the evolving needs of its growing client base.
Shannon focuses on aligning advanced technologies with the personal touch that defines exceptional customer service. She works closely with clients to tailor solutions that enhance operational efficiency while improving user experience at every level.
Before entering the self-storage industry, Shannon worked in the physical security sector (surveillance systems for high-security facilities like airports and casinos or self-storage facilities). This foundation sharpened her operational awareness and client-service acumen, which she now brings to every interaction.
She has had the privilege of working with everyone from single-facility operators to CEOs of multi-national portfolios. Shannon also writes for industry publications and regularly presents at conferences and webinars. She currently serves on the Texas Self Storage Association (TSSA) Education Committee.
Shannon’s goals for TSSA:
1. Giving every member—especially smaller, independent operators—a stronger voice within the organization.
2. Ensuring TSSA communicates and delivers tangible value to its members through education, support and advocacy.