TSSA has launched two new webinar series'—an exciting educational experience for members in 2023! There are two different webinar collections available for purchase—a Facility Owner Webinar Series and a Facility Manager Webinar Series. Each series is sold as a set, so you will gain access to all three webinars in a particular series for only $49. Please note: You only have to register once, and then you will gain access to all three webinars. You can attend the webinars live or watch them later at your convenience. Even if you purchase the series after one or two webinars have already been held, you will still gain access to view all three recordings.







Owner Webinar #1:
I Purchased a Facility. Now What?

April 26, 2023; 1 - 2 p.m. CT
Learn what steps to take after you acquire a facility. From lease-up and rate increases to branding and more, presenters will discuss high priority items and how to ensure your facility is on the right track.



Owner Webinar #2:
Facility Takeover—Five Years Later

May 24, 2023; 1 - 2 p.m. CT
Whether you acquired a facility or built from the ground-up, learn more about proper maintenance, depreciation and key tasks to tackle at year five.



Owner Webinar #3:
Building RV & Boat Storage

June 21, 2023; 1 - 2 p.m. CT
Developing RV and boat storage is similar to self storage, but there are also key differences. Join a developer for an in-depth look at the process of building an RV & boat storage facility.








Manager Webinar #1:
Dos and Don'ts of Self Storage

July 12, 2023; 1 - 2 p.m. CT
Welcome to the self-storage industry! Join us to learn best practices as a facility manager to get you on the right track to learning, growing and excelling in the self-storage industry.



Manager Webinar #2:
Conflict Resolution

July 26, 2023; 1 - 2 p.m. CT
Working with tenants can be challenging, especially when it comes to implementing rate increases and communicating with delinquent tenants. Conflict is inevitable, but by making subtle adjustments to your communication style and utilizing steps to help with conflict resolution, you can build and maintain positive relationships with your tenants.



Manager Webinar #3:
Customer Service & Common Issues

August 23, 2023; 1 - 2 p.m. CT
As a manager, you work with people all day long. Whether you're answering the phone, welcoming tenants into your office or handling maintenance concerns, customer service is key to building a positive rapport and providing the ultimate customer experience. Join us to discuss strategies to improve your customer service skills and how to not only resolve common issues, but also how to avoid them in the future.